Frequently Asked Quesions
Orders are automatically put into production and shipped. Therefore, once they are placed, they cannot be cancelled.
We understand that errors can occur, both in the operation of Calinz and when we are out of control during delivery. However, we cannot easily accept returns due to the strict EcoCert, ONSSA, USDA and FDA food safety standards we meet. With this in mind, there are two situations in which we will offer a product replacement: If an item other than you ordered was shipped by Calinz in a warehouse error If freight damage occurred in transit, prior to the point you accepted delivery and through the fault of the shipper. This situation requires photo and mail to Calinz customer service.